Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Cancellation
1. How to cancel my order?
To cancel an order, write to our customer care at [email protected]. Or can give your cancellation request in order detail page in your account.
2. What is the time limit till within which I can cancel my order?
Anytime before the order has been shipped/processed
Refunds
If you are not completely satisfied with your purchase from tik-pik due to ANY reason, you can return the product to us. Such problem has to be notified to us within 24 hours from the date of receipt of the merchandise by an email to [email protected].
*** You will almost always never find a quality issue. But if you do (within 30 days), we would be glad to refund for the same once the defective garment is received in our warehouse address mentioned below
The parcel may be packed back in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, buttons, laces, etc.). Worn or damaged articles will not be accepted. Shipping the goods back to our address is the sole responsibility of the purchaser. The tax incurred will be refunded only if a return invoice is raised by the customer to us. And such customer should have a valid GST number. The cost of returning the goods to be borne by the customer
Damages during return transit will not be paid for.
Please write our complete warehouse address on the packet along with the phone number
71 Arumuga gounder street-1,
Ondipudur,
Coimbatore-641016
Tamil Nadu
Please mark it to the Attention of [email protected].
Be sure to retain one copy of our invoice and proof of dispatch (issued by your courier service provider).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Exchanging the products are not allowed
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.